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Poor picture especially music channels

My Hd channels seem pretty good quality but many standard def channels are quite blocky, especially noticeable on the music channels.  Phoned through to help line and they reset my TiVo box and said engineer would monitor it for 24-48 hours, really??

And what have Virgin done with Vevo, adverts between each song and terrible interface! Bring back Virgin music on demand please!

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Re: Poor picture especially music channels

Hi cbseager


Welcome to the Community, I'm really sorry to learn about the problems with your TV service at the moment. 


I've not been able to locate your account to take a closer look at this from our end unfortunately, so I'm able to do that could you respond to the private message I've sent with the requested information? 


You can view the message by clicking the purple envelope on the top right of this page.


We'll talk soon


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