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Poor Customer Service

I have been offered £2.44 rebate for my Tivo box being out of order for a week.  It was originally £2.15 until I queried it!  Has Virgin never heard of good customer relations, what an appalling offer.  I am waiting for a call back but I think my time with Virgin is at an end.  I have a new Tivo box which is so slow to respond, I think I will be better off getting a Freeview Recorder as I only watch Freeview TV.  So cross.  Has anybody else had this problem?

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Forum Team (Retired) BenD_H
Forum Team (Retired)
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Re: Poor Customer Service

Hi JanT27,


Thank you for your post, my apologies the rebate was unsatisfactory. I would need to look into the account and clear security I can discuss this with you. At first glance, the rebate would be for the time out of service. 


If you can have a little look inside your Inbox, you'll see I've sent you a Private Message. You can find this at the top right of the page, purple envelope.

Many thanks.


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