Menu
Reply
  • 24
  • 0
  • 0
JanT27
Tuning in
129 Views
Message 1 of 2
Flag for a moderator

Poor Customer Service

I have been offered £2.44 rebate for my Tivo box being out of order for a week.  It was originally £2.15 until I queried it!  Has Virgin never heard of good customer relations, what an appalling offer.  I am waiting for a call back but I think my time with Virgin is at an end.  I have a new Tivo box which is so slow to respond, I think I will be better off getting a Freeview Recorder as I only watch Freeview TV.  So cross.  Has anybody else had this problem?

0 Kudos
Reply
  • 4.95K
  • 146
  • 282
Forum Team (Retired) BenD_H
Forum Team (Retired)
83 Views
Message 2 of 2
Flag for a moderator

Re: Poor Customer Service

Hi JanT27,

 

Thank you for your post, my apologies the rebate was unsatisfactory. I would need to look into the account and clear security I can discuss this with you. At first glance, the rebate would be for the time out of service. 

 

If you can have a little look inside your Inbox, you'll see I've sent you a Private Message. You can find this at the top right of the page, purple envelope.
 

Many thanks.

Ben


Who's who? Find out more about our community members. Good folk to know


0 Kudos
Reply