Thanks for your post and apologies to hear that you are having an issue playing the basic channels.
When you say playback, are you referring to Catch Up and On Demand or when trying to play recordings from these channels?
How have things been since you posted?
Come back and let me know.
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Thank you for coming in and posting your message to us.
I'm really glad that the issue can be resolved by having a new TiVo, that's great!
If you need anything else please let me know.
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Thanks for the reply,
The TiVo give your TV Anywhere which is great when you're about the home. Also the TiVo's TV guide is quite nice.
Give us a call, you may find you like it