Had my tivo box replaced by an engineer about 2 months ago due to constant freezing and rebooting.
The new Tivo box for the best part of six weeks has been freezing, going out of sync and severe pixilation across all channels. Also why suddenly do I have to put the 4 digit pass key on certain programmes which never used to happen. Really not happy especially at £84 per month which is a complete rip off considering half of the channels are +1.
when I do the online test I always get no problem found. Seriously considering ditching Virgin as the level of service I believe has deteriorated.
Thanks for posting and I'm sorry you're experiencing problems with your TiVo® box.
I would like to send someone out to check the signal for you so I'm just going to pop you a private message with appointment times which you will find if you click on the purple envelope at the top right of the screen.
I am having exactly the same issue. Had my initial installation on Saturday, the two engineers left after 4 hours saying it may take some time for all channels to come through but everything else was working fine. It wasn't. Quite a few HD channels are pixelated, and strangely it's different channels on both V6 boxes. The boxes will not sync. I can see the other box in the list on my shows, I can even click on recordings, but I cannot watch them - I just get a black screen then it tells me there is a problem. Engineers came back on Tuesday and left at 7pm admitting they were stumped and said they would get a "principal technician" out. I haven't heard back.
Thanks for replying. I have an engineer coming back tomorrow to try to fix the phone line as this is still not working either. Not sure if he will also be able to deal with the TV problems. I am now also getting error 319 when trying to watch on demand, although I was able to watch on the first couple of days. 11 days since installation and am fearing that changing from Sky has been a massive mistake!
Hi Rose It happens intermittently on different channels and on demand programmes. Had our 3rd engineer visit today and he has concluded that it is a network i.e the connection directly to the exchange that's causing the phone problem. He said it could be the same issue for the to, he checked some settings and said it was all channels on a specific frequency that were dropping out causing the pixelation. Network engineers should be out on Tuesday so hopefully that fixes it.