Menu
Reply
  • 4
  • 0
  • 0
melodyneukomm
Joining in
164 Views
Message 1 of 8
Flag for a moderator

Pixelation problem

Over the past few days several channels (ie Sky 1 HD, Sky Arts, MTV Hits etc) are unwatchable due to awful pixelation, the majority of these channels are either HD or more obscure ones but on Saturday night, during the Voice, I had to switch over from the HD channel as it was unwatchable, my HD recording of this program was also unwatchable midway through, has anyone got any advice on how to fix this please.

Thanks

Melody

0 Kudos
  • 1.62K
  • 162
  • 288
Parrotperson
Super solver
149 Views
Message 2 of 8
Flag for a moderator

Re: Pixelation problem

You could try a reboot (off then on) but its most probably a signal issue so you'll need to phone in for help. 

0 Kudos
  • 4
  • 0
  • 0
melodyneukomm
Joining in
146 Views
Message 3 of 8
Flag for a moderator

Re: Pixelation problem

Yes you're probably right, thank you.

0 Kudos
  • 7.21K
  • 280
  • 546
Forum Team
Forum Team
115 Views
Message 4 of 8
Flag for a moderator

Re: Pixelation problem

Hi melodyneukomm,

A warm welcome to our community Smiley Happy

I'm sorry to hear that you're getting picture disruption on some of your channels.  I'll be happy to have a look at this for you.

I have taken a look at your box remotely and all looks fine signal wise.  All power levels are looking great too.

How are things looking today?  If you're still getting picture disruption let me know and I can help further.

I'm here to help if you need me.

Collette Smiley Happy


Tech fan? Have you read our Digital life blog yet? Check it out


0 Kudos
  • 4
  • 0
  • 0
melodyneukomm
Joining in
92 Views
Message 5 of 8
Flag for a moderator

Re: Pixelation problem

Hi Collette

I am happy to say that at the moment the symptoms appear to have disappeared, all the channels we were previously experiencing problems with now seem to be working ok.

I will repost if we start experiencing issues again.

Thanks

Melody

0 Kudos
  • 7.21K
  • 280
  • 546
Forum Team
Forum Team
73 Views
Message 6 of 8
Flag for a moderator

Re: Pixelation problem

Hi Melody,

Thanks for the update Smiley Happy

I'm pleased to hear all seems ok for the time being.  By all means give us a shout should the symptoms come back again.  I hope all will remain ok for you.

I'm here to help if you need me, keep in touch.

Collette Smiley Happy


Tech fan? Have you read our Digital life blog yet? Check it out


0 Kudos
  • 4
  • 0
  • 0
melodyneukomm
Joining in
65 Views
Message 7 of 8
Flag for a moderator

Re: Pixelation problem

Hi Collette

Unfortunately BBC1HD was badly pixelated again last night and unwatchable, I think it may be best to get some technical assistance, can you organise that for me please.

Thanks

Melody

 

0 Kudos
  • 7.21K
  • 280
  • 546
Forum Team
Forum Team
58 Views
Message 8 of 8
Flag for a moderator

Re: Pixelation problem

Hi Melody,

I'm sorry that the fault came back.  I will be happy to arrange for an engineer to call round for you.  I will send all the details in a private message, just look for the envelope icon above.

Collette Smiley Happy


Tech fan? Have you read our Digital life blog yet? Check it out


0 Kudos