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Loosecanons
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Pixelation on various channels

Hi, 

in the last few weeks I have noticed my TV channels are breaking up from time to time.

Both live and recorded programmes show the picture breaking up,  not all the time but not what I expect nevertheless.

 

This is on Sky 1 , ITV2, BBC 3HD  and C4 to name some. Channels such as C4 music can be unwatchable.

 

Do you know what can cause this?

 

thanks

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JKDerry
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Message 2 of 8
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Re: Pixelation on various channels

Hi, this can be down to signal and power issues with your box. Unlike satellite, cable television has power and signal changes at times. The best thing you can do is ring them up at Virgin, have your signal and power levels checked and take it from there okay? 

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Message 3 of 8
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Re: Pixelation on various channels

Hi Loosecanons, 

 

Thanks for your post and apologies for the issues you are having with your TiVo® box. 

 

I have taken a look at things this end and can see the box is in standby. This can often mean the signal levels are mis read so I have remotely rebooted the box from this end to get a correct reading. 

 

Things aren't looking good and we will need to get an engineer out to you to get this resolved. 

 

I have sent you a private message to arrange a suitable appointment. 

 

Thanks, 

Kath_F
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Re: Pixelation on various channels

Hi Loosecanons, 

All sorted for you. 

Check your inbox for confirmation of the engineer time Smiley Happy

Please keep us updated on how the visit went and if there is anything else we can do for you just let us know. 

Take care,

Kath_F
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Loosecanons
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Re: Pixelation on various channels

Hi,
thanks for the advice.
It turned out it was a corroded external connection that meant one of my three channels had a low signal.

Hopefully that will fix things.



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Message 6 of 8
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Re: Pixelation on various channels

Hi Loosecanons,

 

Thanks for keeping us updated.

 

I'm really pleased the engineer managed to find the fault for you. That should fix the issue.

 

Please let us know if there's anything further we can help with.

 

Thanks


Rich
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Loosecanons
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Message 7 of 8
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Re: Pixelation on various channels

Hi,

thanks for your help on this.

I had an engineer visit where he said I had an old bad connection outside which had to be fixed . Do you know if that happened?

 

As a follow-up I did have incidences of the screen breaking up in various channels (BBC 2HD, ITV4 ) over the past few weeks .  It seems to have cleared up for now but I will let you know.

The service status for last week did say there was a 'known fault' but that has now gone away.

 

Also, I have lost my broadband three times today. I have restarted the router twice. Do you know if there is a broadband problem?

 

thanks

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Message 8 of 8
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Re: Pixelation on various channels

Hi Loosecanons,

 

Thanks for coming back to us on this Smiley Happy

 

I am unable to determine if this has been done with the work outside.

 

I wanted to pop by to see how things have been going since you last posted?

 

Are you still having issues with the Broadband service?  If so, drop a line to our Broadband team to check things out for you: Broadband Support

 

As far as I can see all signal issues are looking ok at the moment.

 

Let me know how you're getting on Smiley Happy

 

 


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