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drodger1
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Pixelated picture

Why do I get pixelated picture at times! Just switched from Sky a few weeks ago and have been experiencing this quite frequently. Picture breaking up and become pixelated to varying degrees. Not happy as never had this type of problem with Sky service
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Parrotperson
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Re: Pixelated picture

Have you reported it? They can't fix it unless you do. Probably just a signal issue. Phone 150 free from a VM phone or 03454541111

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Forum Team
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Re: Pixelated picture

Hi drodger1

 

Welcome to the Community, I'm so sorry to learn about the problems you're experiencing with your TV service at the moment.

 

I've been able to locate your account and run some tests on the set top box from our end for you. We're seeing some problems with the signal from the box and I'd like to arrange for an engineer to come and take a closer look, if you're available?

 

I've sent you information regarding this in a private message, which you can view by clicking the envelope on the top right of this page.

 

I'm sorry again for the inconvenience this has caused, we're looking forward to putting things right.

 

Take care

Craig


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