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frenchygirl
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Picture pixelating and broadband dropping out

The TV picture is pixelating (particularly on recorded shows). I have reset the Tivo box and ran diagnostics which have not picked anything up.  Our broadband is also dropping out intermittently.  I have tried to call 150 but the lines were closed before 10.00 pm.  The box and new hub were fitted in November.

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Re: Picture pixelating and broadband dropping out

Hi frenchygirl, 

 

Thanks for your post and apologies to hear you were having an issue with your TV Service. 

 

Since posting I can see you've contacted our faults team and they arranged for an engineer to come out and resolve things. 

 

How have things been since then?

 

If you are still having an issue, pop back and let us know.

 

Thanks,

Kath_F
Forum Team

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