Menu
Reply
  • 8
  • 0
  • 0
foxhole
Joining in
321 Views
Message 1 of 4
Flag for a moderator

Picture keeps flicking to a black screen briefly

Hi there,

I have only had the Virgin TV installed for 3 days and have had issues with the screen briefly flicking to black about 5 times an hour on certain channels interrupting the viewing experience. Any suggestions to correct this please?

Also, the hard drive on the Tivo box is very loud and can be heard over ambient room noise, can be heard working even when not paused or recording. Can the 2 issues be related.

So far not too impressed.

Please help!

Thanks!

0 Kudos
  • 7.25K
  • 281
  • 547
Forum Team
Forum Team
282 Views
Message 2 of 4
Flag for a moderator

Re: Picture keeps flicking to a black screen briefly

Hi foxhole,

 

Welcome to the community Smiley Happy

 

I'm sorry to hear that we're off to a shaky start with the TiVo® service, this is not what we like to hear.  I'll be happy to help check this out for you.

 

I have carried out some checks with the box remotely and all looks fine from here.  Can you please get back to me with the following information:

 

*  What channels are affected?

*  Will the picture flickering happen at certain times of the day?

 

In relation to the noise level of the box, there's a couple of things this could be and there's one thing I'd like to rule out firstly if that's ok?  If you have any foam cushions to place under the feet of the box this may help alleviate any vibration sounds if it's sat on a unit.  

 

If this is not the case, let me know and I can help further.

 

I look forward to hearing from you.

 

Collette Smiley Happy


Tech fan? Have you read our Digital life blog yet? Check it out


0 Kudos
  • 5
  • 0
  • 1
styl3r
Tuning in
253 Views
Message 3 of 4
Flag for a moderator

Re: Picture keeps flicking to a black screen briefly

i have the exact same problem. keeps going black for a second and then back on seems to be around 07:00 - 08:00 and also in the aftrernoon

 

0 Kudos
  • 4.95K
  • 146
  • 282
Forum Team (Retired) BenD_H
Forum Team (Retired)
240 Views
Message 4 of 4
Flag for a moderator

Re: Picture keeps flicking to a black screen briefly

Hi Styl3r Smiley Happy

 

Thank you for visiting the Community again, welcome back Smiley Happy

 

I can see you've mentioned similar issues relating the the thread, apologies on the experience. I've been testing the TV services into the home and haven't been able to find anything that would indicate an issue currently. Can you tell me if this is still happening?

 

If so please can you try:-

 

  • A different HDMI cable,
  • HDMI port.
  • HDMI1/2/3...
  • Another TV, (if possible).

Keep in touch.

 

Ben


Who's who? Find out more about our community members. Good folk to know


0 Kudos