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F0rbesy
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Picture keeps cutting out/freezing for split seconds and then fine help!

We have two boxes (TiVo downstairs, VHD bedroom) both have been suffering from stuttering pictures, freezes and cutting out for about a second randomly when watching live TV. We have tried rebooting both boxes on a daily basis but to no help. I haven't contact VM as its only a minor problem but it's getting rather annoying now and would like some help with it!
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Re: Picture keeps cutting out/freezing for split seconds and then fine help!

Hi F0rbsey

 

Welcome to the Community, I'm really sorry to learn about the problems with your TV service at the moment, I've been able to locate your account and can see that our back office team are currently investigating this for you.

 

When an update is available, a member of the team will be in touch. Sorry again for the inconvenience this is causing, I'd love to hear how you get on.

 

Take care

Craig


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