I've managed to locate your account and run some checks for you. I'm afraid the test results show we are currently experiencing some problems in your area which will result in intermittent DTV and broadband services. Our engineers are on site and currently working to resolve the issue. The current estimated fix date for this is the 26th May. If you need any updates please don't hesitate to post back to us.
My sincere apologies for any inconvenience this is causing you in the meantime.