TiVo has started cutting out briefly during playback of recorded programs. One or two frames, black screen FFFF interruption that can be replayed, slowed down to count frames etc. Interestingly, it does seem to affect CH4HD more than other channels, but that could be due to recording habits more than multiplexer issues. I can video the blackouts in slow motion mode if required. Any chance it could be hard disk issues and there is a secret menu for defrag / formatting like the good old Humax / Toppers?
Cheers Mick, Feels like a sledgehammer / nut scenario that... Doing a little more empirical research here: it is only 4HD that is suffering. Recorded the same programs on 104 and 141 (HD / SD) and other channels for many hours. The box has been working overtime and only blackouts are (repeatedly) on 142 (4HD). Is there anyone from Virgin on these forums or is it purely community based?
We too have been having the same problem, freezing pictures on live TV and recordings, for the past 10 weeks. We have had 4 engineer visits now, had TIVO box replaced once, and after every visit engineer says issue fixed. But always a few days later, issue returns with pictures pixalating and freezing.
We are due to have YET another visit tomorrow, and we have asked for a senior engineer, as we are totally fed up with not being able to watch programmes and we are paying a high premium for this TV Service, & for the inconvenience of waiting in for the engineer, and I can't count the endless number of hours speaking on the phone to Virgin to resolve the issue.
It seems to be a very common issue looking at the number of comments on the forum.