Thank you for taking the time to reach out the Community with your issue. I'd like to welcome you in
I can see you've already met one of the helpful members here, cheers Parrotperson. I would like to mention that if you haven't already called in and requested an engineer, I can do that for you. Your signal levels on the box isn't working properly and would need this sorted ASAP.
I've sent you a 'Private Message', you can find this by clicking on the little purple envelope near the top right of the page.