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LaraM
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Pay for services that I can't use?

Internet keeps cutting out for hours on end, can never use on demand or catch up as it keeps saying cables are not connected when they are visibly seen attached to both ends! Have had this problem for couple months now on and off, what's can I do?
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Re: Pay for services that I can't use?

Hi there LaraM,

 

Sorry to hear about the issues experienced. :/

 

I've located your account and I can see that you've since spoken with the team regarding this.

 

I've double checked the equipment levels, etc., and post-refresh, I'm not able to detect any further cause for concern at the moment.

 

Let me know if you continue to experience any trouble with your service,

 

Nat_J


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