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paultrademark
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Pausing Live TV then unpausing causes TiVo to jump forward

Hi,

 

Having this issue where we are watching live TV, pause the start of the programme to make a cuppa etc, and then when un-pausing it causes the programme to jump forward anywhere between 4-8 minutes.

 

Seems to happen more when 1 or 2 other tuners are recording, and so when we rewind the programme and play it again, when it reaches the part it jumped too, it goes all pixelated for a few seconds and keeps playing.

 

Also getting intermittent pixelation again (had issue year or so ago) and audio drop out.. long story but some part needed replaced locally after many engineer visits and escalation to network team.

 

Could a VM team member check signal levels etc?

Probably need an engineer out anyway as have also noticed the brown outside box on our wall has became loose.

Thanks

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Forum Team (Retired) BenD_H
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Re: Pausing Live TV then unpausing causes TiVo to jump forward

Hi Paultrademark,

 

Thanks for coming by to us here and sorry to hear about the live pause issue.

 

I've had a little look into this and I'm not able to detect anything from here at this very moment, is this still ongoing?

 

If so can you let me know a bit more on this such as:-

 

Is it on all/some channels

Times of day or is it blanket all day.

Is this on HD channels and SD

Does this happen on any of the On Demand content

Is this on one or more than one box?

 

Keep in touch.

 

Ben


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paultrademark
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Re: Pausing Live TV then unpausing causes TiVo to jump forward

Hi Ben, 

 

Thanks for replying, will need to do some further testing to answer all your questions, but here is some more info just now

 

Is it on all/some channels - Various channels, we mainly record off terrestrial channels but does happen on Sky Living, Sky 1 etc too 

Times of day or is it blanket all day. - Don't record channels during day, will test some

Is this on HD channels and SD - We only record HD channels, will test on SD

Does this happen on any of the On Demand content - Don't use On Demand, will test some

Is this on one or more than one box? - Will test on other box 

 

Will report back in here once done

 

Many thanks

 

 

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Re: Pausing Live TV then unpausing causes TiVo to jump forward

Hi Paultrademark,

 

Thanks for getting back to me so soon. 

 

I'll keep an eye out for the rest of these results as I'd like to look into this more for you. 

 

Keep in touch and let us know of your efforts.

 

All the best Smiley Happy

 

Ben


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EmsLDN
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Re: Pausing Live TV then unpausing causes TiVo to jump forward

Paul,

I've also had issues when pausing / unpausing live TV. Often when TiVo finishes recording a show on a different channel or maybe even on the channel we're watching. We see this on many channels but most frustrating when we're watch football highlight and the skip causes us to miss big chunks!
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paultrademark
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Re: Pausing Live TV then unpausing causes TiVo to jump forward

Hi,

 

Yeah sounds like the same issue.

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Re: Pausing Live TV then unpausing causes TiVo to jump forward

Hi EmsLDN, 

 

Thanks for your post and i'm sorry to hear that you to are having the same issues here as Paul.

 

Checking your box, things are looking good and i'm not seeing anything that may be the cause of this. 

 

Can you answer the same questions as What Ben has asked in his post to Paul Smiley Happy

 

Keep us posted so we can investigate this further, 

 

Thanks, 

Kath_F
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EmsLDN
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Re: Pausing Live TV then unpausing causes TiVo to jump forward

Hello Kath

 

My answers to Ben's questions are as follows in bold:

 

Is it on all/some channels - I haven't noticed it on many channels but BBC1 and BBC1HD definitely have the issue.

 

Times of day or is it blanket all day. - I don't watch TV all day so can only say it happens in the evening when I'm home to watch TV.

 

Is this on HD channels and SD - Noticed the issue on both SD and HD

 

Does this happen on any of the On Demand content - The issue occurs when watching something that is being recording but we start the show from the beginning while the live broadcast is still on - maybe 10 minutes after the start. The issue occurs when the live show stops and the recording ends. The version we're watching then stops freezes and then skips to the end or skips ahead a few minutes. 

 

Is this on one or more than one box - We only have one box.

 

I hope you're able to learn something about the issue from my answers.

 

Best,

Emma

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Re: Pausing Live TV then unpausing causes TiVo to jump forward

Hi EmzLDN, 

 

Thanks for getting back to me here and also with that helpful information. It certainly helps. 

 

I've looked into this further and can see that there's a detectable issue that I'd really like to look into more for you Smiley Happy

 

I've sent you a PM with some additional info, you can find this on the top left of the page (it's a little red envelope).

 

Speak to you soon.


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paultrademark
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Message 10 of 25
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Re: Pausing Live TV then unpausing causes TiVo to jump forward

Sorry for the delay in getting back to this

 

Is it on all/some channels - Various channels, we mainly record off terrestrial channels but does happen on Sky Living, Sky 1 etc too 

Times of day or is it blanket all day. - Happens at any time of day/night

Is this on HD channels and SD - Only noticed it on HD channels, tried a couple of SD ones but never seen issue

Does this happen on any of the On Demand content - Nope but do get pixelation issue

Is this on one or more than one box? - Have seen it on other box a couple times

 

We are also experiencing random pixelation, both on live TV and on recordings, which seems to be getting noticeably worse.
Not sure if the weather may be an issue here, also as mentioned the brown box on the outside wall has no cover on it.


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