I have a problem when watching live TV which I have paused for a period of time. It jumps and misses up 5-10 minutes of the stream. Combined with this I also see pixellation of the image during these issues. Is it possible to run a diagnostic on my box or tell me why I see this problem.
Welcome to the Community, I'm very sorry to learn about the problems you're experiencing with your TV service at the moment.
I've been able to locate your account and take a closer look at this and can see that there has recently been an outage in your local area, things are looking a lot better today though, are you still experiencing these issues?
Apologies again for the inconvenience caused, we;re looking forward to hearing from you