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DavenLynda
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Pause Not Working on New 500gb TiVo box

Had a new installation two days ago and the pause button does not work on 500gb TiVo box. 

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Re: Pause Not Working on New 500gb TiVo box

Hi DavenLynda

 

Welcome to the Community, I'm really sorry to learn about the problem with your TiVo service.

 

The pause button not working is certainly a strange one, are you able to record any content on the box? I've been able to locate your account to run some tests on the set top box from our end and we're seeing some issues with one of the boxes, as a result I'd like to arrange for a member of the team to come and take a closer look, if you're available?

 

I've sent you information regarding this in a private message, which you can view by clicking the envelope on the top right of this page.

 

We'll talk soon

Craig


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