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Martin_hill26
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Pause Button Doesn't Work.

Had a new Virgin Media TiVo box installed yesterday but the pause button doesn't work all that happens is the programme progress bar comes up.
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Martin_hill26
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Re: Pause Button Doesn't Work.

Thanks I'll give them a Virgin a call now.
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Parrotperson
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Re: Pause Button Doesn't Work.

Is your pause button yellow with two black vertical stripes on it? I'm wondering if you've been given the incorrect remote 

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Martin_hill26
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Re: Pause Button Doesn't Work.

No the pause button is black with play\pause symbols on it. All the other buttons work fine so far.

The controller doesn't have the thumbs up or down buttons on it if that makes a difference.
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sjp123
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Re: Pause Button Doesn't Work.


Martin_hill26 wrote:
No the pause button is black with play\pause symbols on it. All the other buttons work fine so far.

The controller doesn't have the thumbs up or down buttons on it if that makes a difference.

this really make a difference, you were not left a TiVo remote - it'll do until you get one sent out, get on the phone and moan Smiley Happy

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Martin_hill26
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Re: Pause Button Doesn't Work.

Thanks I'll give them a Virgin a call now.
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edwardrr
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Re: Pause Button Doesn't Work.

hi, i have the same problem, system was only installed on Friday, did you get a resolution?
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Forum Team
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Re: Pause Button Doesn't Work.

Hi edwardrr

 

Welcome to the Community, I'm sorry to hear about this issue. As mentioned above, is your remotes pause button a yellow one or something else?

 

If it's yellow and you've got the correct remote, are you able to record any shows on the set top box?

 

Look forward to hearing from you and getting this issue resolved.

Craig


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