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Is your pause button yellow with two black vertical stripes on it? I'm wondering if you've been given the incorrect remote
Martin_hill26 wrote:No the pause button is black with play\pause symbols on it. All the other buttons work fine so far.The controller doesn't have the thumbs up or down buttons on it if that makes a difference.
this really make a difference, you were not left a TiVo remote - it'll do until you get one sent out, get on the phone and moan
Welcome to the Community, I'm sorry to hear about this issue. As mentioned above, is your remotes pause button a yellow one or something else?
If it's yellow and you've got the correct remote, are you able to record any shows on the set top box?
Look forward to hearing from you and getting this issue resolved.
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