Menu
Reply
  • 20
  • 0
  • 0
ghostlyease
Joining in
231 Views
Message 1 of 4
Flag for a moderator

Paid for 1tb box but since replaced got 500mb

So we had new carpet fitted yesterday so everything had to go out the room and then replaced, putting everything back I notice on the back of my Tivo box it says 500mb, well I paid extra when I signed up for the 1 tb, we have had a faulty box not that long ago that was replaced, I did speak with the engineer and asked him if the new box was a 1tb and he said yes.

Virgin can you shed any light on this please. 

0 Kudos
  • 7.25K
  • 281
  • 547
Forum Team
Forum Team
164 Views
Message 2 of 4
Flag for a moderator

Re: Paid for 1tb box but since replaced got 500mb

Hi ghostlyease,

 

A warm welcome to the forums Smiley Happy

 

I'm sorry to hear that you have the incorrect TiVo® box.  I will take a look at this now for you.  

 

I will need some further details so will send you a private message.  Look for the envelope icon above.

 

Collette Smiley Happy


Tech fan? Have you read our Digital life blog yet? Check it out


0 Kudos
  • 20
  • 0
  • 0
ghostlyease
Joining in
118 Views
Message 3 of 4
Flag for a moderator

Re: Paid for 1tb box but since replaced got 500mb

We have received the new 1tb box. But now we have to watch all the recorded programmes b4 switching 😨
0 Kudos
  • 13.73K
  • 563
  • 964
Forum Team
Forum Team
81 Views
Message 4 of 4
Flag for a moderator

Re: Paid for 1tb box but since replaced got 500mb

Hi ghostlyease

 

I'm glad to hear you've received the correct set top box, although I'm sorry that you've got to go through your back-log of recorded content on your current TiVo box!

 

If you need any assistance moving forward, you know where to find usMan Happy

 

Take care

Craig
 


New around here? To find out more about the Community check out our Getting Started guide


0 Kudos