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Only audio, no visual?!

My time box is showing black and nothing else no menu's nothing! All I have is audio.
I have tried different ports and different cables nothing wrong with the TV as I've tried my consoles in the same port with the same cable?
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Re: Only audio, no visual?!

Hi wells_rob,

A warm welcome to our community Smiley Happy

I'm sorry to hear that you're only getting audio and no picture.  I'd like to help get this fixed for you.  

I have taken a look at your box remotely and there is a detectable signal fault that needs fixing by an engineer.  As you have already ruled out your end any possible faulty wiring, equipment I will go ahead and arrange an engineer for you.

I will pop all the details in a private message, look for the purple envelope icon above.

Collette Smiley Happy


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