Just by means of some public feedback, I've now had to report this 3 separate times to CS - after it seems the fault was twice closed down without any notification or checks made. The remedy now, is for a tech to come out - seems a bit of a waste given that another customer could be off-service while they're attending to what's obviously a network-fault..but if that's the way it has to be, then so be it!
Thank you for coming in and posting your comment on the TV services.
I am sorry that there's been some back and forth here, it's not great when this happens and when we can see that there is over demand for services in the area, outage F004172041 and review date, (10th August 2016).
I was able to test all aspects of the connection for you services and can see that your upstream power level on the broadband isn't working as it should be. With that in mind, this is certainly something that would need some attention and whilst we can send an engineer out to you, it may be worth giving you a once over.
I've sent you a 'Private Message', you can find this by clicking on the little purple envelope near the top right of the page.
Thanks for the reply Ben, all now is working after the tech visit earlier in the week and network-fault was subsequently fixed! I've replied to your PM separately, I'll certainly make a note of that fault reference too..