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Thank you for coming to the Forums and welcome
I'm sorry that one of the Team hasn't been in touch sooner, when posting an issue they are worked in latest in so posting places you further down the queue.
Looking at this it may be busy in the evenings. Can you please tell me what film/time/SD or HD you were viewing this and also were you able to view this in the end?
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"it may be busy in the evenings" lmao......