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On demand....nothing working ?

I can't watch anything on demand on my second box !
I've tried movies, BBC shows, MTV shows...nothing works.
It's brings the screen up and the timer starts counting the minutes....I've tried skipping 10 minutes in and nothing works. All I get is a black screen, no sound, but the timer is still showing as if the programme is playing
Any help please ?
Very frustrated
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Re: On demand....nothing working ?

Hi there loz2574, 

I'm really sorry to hear that you're having issues watching On Demand on your second set top box, I'd really like to help you out with this. 

I've run some testing and can see no reason why this should happen for you. So I've sent some signals to refresh everything. These signals can take up to 24 hours to complete, however in the majority of cases this works within a few hours. 

Could you please try this again, and let me know if it is working. Should you still have issues, the next step would be to arrange a technician to call out and investigate further. 

Looking forward to hearing from you. 


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