I'm sorry to hear that you haven't been able to watch the On Demand Movie you ordered. I'd like to check this out and get this sorted for you.
I have carried out some checks and I can see a signal fault that will have caused this disruption and will most likely continue to until it's fixed. I will arrange for an engineer to call round and fix this. All the details will be in a private message which I'll send to you now. Look for the envelope icon above.
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