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tony7bear
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On demand error code 407

Hi,

Can anyone tell me why we keep getting this error message when we try to access on demand content please, is there anything we can do to correct whatever is causing the problem?

Tony
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Re: On demand error code 407

Hello tony7bear,

 

Thanks for posting Smiley Happy

 

I have checked your Virgin box and everything looks okay for the moment so please let me know if you're still experiencing any problems and I'll investigate this further for you.

 

Kind regards

Rose
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tony7bear
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Re: On demand error code 407

Hi Rose,

Our two Tivo boxes both have the same problem, neither can access on demand programmes, could you investigate further please?

Regards,

Tony
Tony
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Re: On demand error code 407

Thanks for getting back to me Tony,

 

I have sent signals down to both boxes so please reboot them by the mains and let me know what happens.

 

I just need to know whether this happens as soon as you try to access On Demand or when trying to watch any particular program.

 

Looking forward to hearing from you.

Rose
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baz621
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Message 5 of 6
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Re: On demand error code 407

Im also having this problem can anyone help me 

 

Thanks Barry

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Message 6 of 6
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Re: On demand error code 407

Hello  Barry,

 

Was this error message happening on any particular program?

 

Please reboot and let me know if you're still seeing this error message.

 

Speak soon

Rose
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