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Dickywoodw
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On demand error 403

Having continuous trouble with on demand virgin movies getting error message 403. Seeing lots if comments that these aren't getting fixed.

whats the deal with getting compensation from virgin for not providing the service we are paying for??

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Peek17
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Re: On demand error 403

Also getting this error after purchasing monster trucks film now contending with an unhappy 4 year old as we were all set up for mummy and boy chilling with a film 👎🏼 Also only get hire for two days will thus get refunded
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Re: On demand error 403

Hi Dickywoodw

 

Thanks for taking the time to post.

 

I would certainly like to look into this for you.

 

What films in particular are displaying this error code?

 

I'd also like to know how you are searching for these movies?

 

Home - On Demand - Movies, and so on.

 

Hope to hear from you soon.

 

 

 

 

 

 

Rose
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Re: On demand error 403

Hi Peek17,

 

Welcome to the community.

 

I can only apologise that this has happened, I'll certainly check this for you so I'll just need to send you a private message.

 

If you click on the purple envelope at the top right of the screen you will see another message from me requesting further information.

 

Talk to you soon.

 

 

Rose
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Message 5 of 6
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Re: On demand error 403

Hi Peek17,

 

Thanks for the details!

 

I've checked out your account and I can see anything that would cause that particular error to occur. Is this the first time this error has popped up on the screen?

 

Speak soon Smiley Very Happy

 

Josh


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Peek17
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Message 6 of 6
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Re: On demand error 403

No I've had this error a few times usually before it will let me buy a film so I'm not so fussed, had another error code on Wednesday evening I wasn't in so didn't see if just know they couldn't get on to OD
Thanks josh
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