Thanks for your post and welcome to the forums. It's great having you in the Community
I'm really sorry to hear about the issues you have been having since joining us. This is not the kind of experience we like to hear about our customers having especially as a new customer
It can take a day or two for your services to get up and running however things should be better for you now.
I've taken a look at the account and your equipment stats and currently I'm not getting any reading. Your hub is looking as though it's offline / turned off and your TiVo® isn't sending any signal back to us.
Have you got both of these turned off? If so, turn them on and pop a post back here to let us know. We'll re do the checks and then let you know what we find
Kath_F Forum Team
Tech fan? Have you read our Digital life blog yet? Check it out