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Lindaw63
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On demand catch up services

So we had virgin installed yesterday. We have three boxes. All apparently with the same services available recording function on demand catch up etc... however all of the above is only available on the main box in the front room. The other two boxes record fine but we have no access to on demand or catch up services... is there something else we need to get this on our additional boxes as I wasn't made aware of this and I can't find anything to say that this is the case. Very frustrated new customer
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Re: On demand catch up services

Hi Lindaw63,

 

Welcome to the Community!

 

Sorry to hear you're having TiVo® trouble.

 

I've sent a signal to you boxes to help them update. All I need you to do is update the box from your end. To do this, just press Home on the remote control and select Help and Settings, Settings, Network then Connect to Virgin Media TV Service Now. Once that's done, leave the TiVo® for about an hour to fully update.

 

Let me know if that sorts it! Smiley Very Happy

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


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Lindaw63
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Re: On demand catch up services

Hello, thanks for getting back to me.

The problem seemed to sort it's self the day after I posted this.

Thank you for replying
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Re: On demand catch up services

Hi Lindaw63,

 

That's great news!

 

Give us a shout if you get any more trouble.

 

All the best Smiley Very Happy

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out