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tomtom250259
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On demand Problems on Tivo

Virgin media have changed some of the channels in some of the packages on Virgin media, In the m+, which I'm on we now have Comedy Central, however the on demand section for Comedy Central on my Tivo box it says that I need to subscribe and that I don't have this channel in my package. Can someone try and fix this as I would really like to watch something on there.

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Message 2 of 13
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Re: On demand Problems on Tivo

Hi tomtom250259,

 

Thanks for posting!

 

Sorry to hear you're having trouble with the On Demand. I just need a little bit more information:-

 

  • What is the name of the program you're trying to watch?
  • Which area of On Demand are you trying to access? (Movies, box sets etc.)

Look forward to hearing from you!  Smiley Very Happy

 

Josh


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tomtom250259
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Message 3 of 13
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Re: On demand Problems on Tivo

I'm trying to watch billy on the street on demand, box sets section in the channels section the channel is Comedy Central, when I try to view an episode it says that I need to subscribe, it gives me the choice to subscribe to watch in hd or sd. I should be able to watch in sd as comedy central is now available in my package however it wasnt always in my tv package, my package is the m+ tv package.
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Re: On demand Problems on Tivo

Hi tomtom250259,

 

Thanks for the information!

 

That does seem a bit unusual. I'd like to try and refresh the TiVo® package info.

 

Just go to the Home screen and select Help and Settings, Settings, Network and select Connect to Virgin Media TV Service Now.

 

Once that process has completed, leave the box for about an hour (this gives it time to populate the update data), then try the Comedy Central again.

 

In the mean time, I'll check the packages to make sure the Comedy Central box sets aren't exclusive to certain packages.

 

Look forward to hearing from you!  Smiley Very Happy

 

Josh


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tomtom250259
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Re: On demand Problems on Tivo

I have pressed the Connect to Virgin Media TV Service Now button, I will reply to tell you if that has helped 

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Re: On demand Problems on Tivo

Hi tomtom250259,

 

Awesome, let me know how it goes! Smiley Very Happy

 

Josh


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tomtom250259
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Re: On demand Problems on Tivo

I have seen no change, it still wont let me view the program

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Message 8 of 13
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Re: On demand Problems on Tivo

Hi tomtom250259,

 

I'll need to look into this further as I don't have the resource available to check at the moment.

 

Leave it with me and I'll come back to you as soon as I find out.

 

Speak to you soon  Smiley Very Happy

 

Josh


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tomtom250259
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Re: On demand Problems on Tivo

Any updates on why this is happening yet? 

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tomtom250259
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Re: On demand Problems on Tivo

I'm also seeing problems viewing programs from the kids section on, on demand when trying to view cartoon network and boomerang programs it wont let me view them even though they have always been in my package
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