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barmyarmy66
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On demand 316 Virgin Movies

Can't order The Polar Express

Keep getting 316 error.

No faults on status either. Rebooted etc too...

Not happy n9r are my kids!
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Re: On demand 316 Virgin Movies

HI barmyarmy66

 

I'm very sorry to learn about the problems you're experiencing with your TV service recently and for the delay in getting to your post.

 

I've run some tests on your set top box and we're not detecting any errors from our end at the moment, I hope that means that things are working as they should at the moment? If not, get in touch and I'll take a look as soon as possible.

 

I'm so sorry again for the inconvenience you'd experienced so close to Christmas

Craig


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