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Ruhanchy
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On Demand unavailable

every time I am trying to watch a film it says there is a problem with your on demand and then it says on demand unavailable which irritating and some of my channel I had say that I don't have them anymore and I have to subscribe to it

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Ruhanchy
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Re: On Demand unavailable

Please Virgin Media Reply ASAP
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Re: On Demand unavailable

Hello Ruhanchy,

 

Sorry to hear you're experiencing issues with your On Demand service and a warm welcome to the community.

 

Are you seeing any error code along with that message and also is it still the same after a mains reboot?

 

Can I also confirm which channels are you missing from your package?

 

Looking forward to hearing from you

Rose
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Ruhanchy
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Re: On Demand unavailable

6111 and 3171 and it is the sa,e after the main reboot

i am missing the kids channel and sky sports channels and Asian channels

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Re: On Demand unavailable

Hello Ruhanchy,

 

Thanks for getting back to me with that information.

 

Okay so I would like to take a look into this for you so I will need to gain access to your account to be able to check this further.

 

If you click on the purple envelope at the top right of your screen you will see a message waiting for you requesting further details.

 

Speak to you soon

Rose
Forum Team


New around here? To find out more about the Community check out our Getting Started guide


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