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Cloddy
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Message 1 of 14
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On Demand is 'temporarily' unavailable.

Why not change that notice to 'On Demand is permanently unavailable'? That would be nearer the truth. Error 319 again - still? - in my area (RG12). Allegedly, according to 'service status', it might be fixed by 1800 on the 14th, i.e., by the end of the week. Good grief!

Any chance of getting some money back for this rubbish service?

 

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Cloddy
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Message 2 of 14
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Re: On Demand is 'temporarily' unavailable.

And now I try via my long-registered PC to see the film on Sky Cinema and I'm told my device isn't registered - which is a lie.

Anyway, I delete another device and try again but I can't watch the film because of an error, am told to refresh the screen but that makes no difference. As that's the Sky website, that suggests that they are just as useless as VM.

For Pete's sake pull your fingers out and improve this service to one that can at least be described as mediocre.
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Cloddy
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Message 3 of 14
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Re: On Demand is 'temporarily' unavailable.

Nothing has changed except that I think that On Demand being unavailable may only apply to HD versions. Tried the same film as yesterday, HD, and On Demand is unavailable. Tried Da Vinci Code, which is not available as HD (WHY NOT?!) and On Demand is suddenly available.

Still waiting for fixes. Sigh!
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sibv1970
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Message 4 of 14
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Re: On Demand is 'temporarily' unavailable.

Same issues here with the same postcode.

The Netflix and YouTube on TiVo are also out of action.

The box/service is not fit for purpose.

It would be funny if the whole process wasn't so expensive.
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Cloddy
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Re: On Demand is 'temporarily' unavailable.

I see VM have removed the fault from 'Service Status'. I checked and the problem is just the same, nothing has been done. Can't say I'm surprised at anything these people do.

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Cloddy
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Message 6 of 14
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Re: On Demand is 'temporarily' unavailable.

And it's still 'temporarily' unavailable this morning. Tried a reboot (power-off)  just for luck but it made no difference. When are Virgin Media show they actually give a damn? Do they really think that their idea of fixing a problem by simply dropping the fault from "service status" is going to fool anybody?

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Cloddy
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Message 7 of 14
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Re: On Demand is 'temporarily' unavailable.

Guess what?

(1) HD films on Sky Cinema are still unavailable from 'On Demand'. 319 error persists.

(2) Nobody from VM has yet responded to this thread. What a surprise!

(3) I can't watch Sky Cinema HD films on Tivo nor via my PC as I have supposedly used up my monthly re-registering of a device. I haven't re-registered a device, this is just another lie from VM/Sky.

Can I have my money back?

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Cloddy
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Message 8 of 14
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Re: On Demand is 'temporarily' unavailable.

And it's still not working. Quelle surprise!

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Cloddy
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Message 9 of 14
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Re: On Demand is 'temporarily' unavailable.

And now the Service Status board has the fault back on but the fix estimate is now for 1000 on Monday. Keep an eye out for flying pigs everyone.

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sibv1970
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Message 10 of 14
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Re: On Demand is 'temporarily' unavailable.

I have an Engineer coming out to fix mine, apparently.

Have you got this far?

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