Usually there is an error number shown along with the error - does your error list a number along with it? There may still be a network fault, but they only list in service status after enough customers call in about it. I'm not 100% on this, but I remember reading that you check the power levels on the TiVo, under 'system information' or something named liked that. If that is there, what power levels do the STB report?
A member of the Forum Team will pick up on your topic in about 3 days, but if you wanted it looked into sooner, call 150 from a VM phone or 0345 454 1111 from any phone then report a TV fault
- - - - - - Any opinions expressed by myself are entirely my own and do not represent Virgin Media in any way.
I'm really sorry that the On Demand service is giving you some trouble at the moment.
I have located your account and I can't see any known reason as to why this is happening.
I've manually sent over a signal to the TiVo®, which, *fingers crossed*, may help.
It's worth rebooting the TiVo® once again, then try and access On Demand to see if it's still giving you the same error message.
If you're still experiencing the same issue after doing this, please give our team a call on 150 free from any Virgin landline or 0345 454 1111 on any other line.
Alternatively, you can chat to our online team via: [Contact us].