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philmaskell
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On Demand and Catch Up keep dropping out every evening

I am wondering if anyone else is having the same problem as me.

Every evening between 7pm and 8pm both On Demand and Catch Up drop out sometimes error C134 pops up.

Have done the usual switch off and reboot the TivO box also reported the problem before, get an engineer booked only for the problem to disappear, engineer gets cancelled, then problem re occurs. It is very frustrating as rely on both facilities to bring ourselves 'back up to date' being out a lot and not being able to watch the programmes at their scheduled times.

Am really frustrated at this problem and there seems to be no way to solve it. 

VM do the usual re-boot, check the system, book engineer only for problem to disappear then engineer gets cancelled, then problem reappears.

What is going on Virgin Media?

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Message 10 of 25
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Re: On Demand and Catch Up keep dropping out every evening

That's great Phil Smiley Happy

 

I have updated your engineer appointment and updated via private message.

 

You can reschedule online anytime if you need to change it.

 

Any problems, just let me know.

 

All the best,

 

 


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Forum Team (Retired) BenD_H
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Message 2 of 25
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Re: On Demand and Catch Up keep dropping out every evening

Hi Phillmaskell Smiley Happy

 

Thanks for coming back to the Community Smiley Happy

 

So sorry to hear about the TV again. I've been running some tests in depth and can see that all services at some stage are getting issues that would need to be sorted. 

 

I'd like to arrange an engineer and a more senior one to help resolve this. As of this very moment I have details of this issue to use and i should be able to book one.

 

I've sent you a 'Private Message', you can find this by clicking on the little red envelope near the top left of the page.
 
Get back to me when you can.
 
Ben
 

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philmaskell
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Message 3 of 25
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Re: On Demand and Catch Up keep dropping out every evening

Hi Ben,

Did as you say and clicked on the red envelope but nothing there in my inbox

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pstobbart
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Message 4 of 25
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Re: On Demand and Catch Up keep dropping out every evening

Similar problem here, but usually when watching Netflix, all "data" services drop and can't reconnect TiVo to the services through settings
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Message 5 of 25
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Re: On Demand and Catch Up keep dropping out every evening

Hi philmaskell,

 

Thanks for coming back to us.  I'm sorry if the previous private message didn't come through for you.

 

I have re-checked the service from here in regards to the On Demand and Catch Up not working,I can see 2 separate things that will be causing this.  I will send all the details in a private message for you.

 

(Look for the envelope icon above)

 


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philmaskell
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Message 6 of 25
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Re: On Demand and Catch Up keep dropping out every evening

Hi,

 

Same again am checking my envelope at the top left hand of the page but nothing

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philmaskell
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Message 7 of 25
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Re: On Demand and Catch Up keep dropping out every evening

Still no envelope!
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philmaskell
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Message 8 of 25
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Re: On Demand and Catch Up keep dropping out every evening

Envelope received and replied to
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Message 9 of 25
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Re: On Demand and Catch Up keep dropping out every evening

Hi pstobbart,

 

I'm sorry to hear that you're having these troubles with Netflix right now.

 

We do currently have an issue that our engineering team are working on to resolve this.

 

It has been ongoing for a while but we are working to resolve this.

 

As soon as I know more, I shall update you.

 

Thank you for your patience Smiley Happy


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Message 10 of 25
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Re: On Demand and Catch Up keep dropping out every evening

That's great Phil Smiley Happy

 

I have updated your engineer appointment and updated via private message.

 

You can reschedule online anytime if you need to change it.

 

Any problems, just let me know.

 

All the best,

 

 


Tech fan? Have you read our Digital life blog yet? Check it out


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