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PersonA
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Old Tivo box sometimes corrupts recording

Hello,

We've had the same TiVo box for nearly 5 years now and it regularly corrupts recorded content, pausing playback, skipping and distorting the picture. I think it might need replacing, how would I go about getting a replacement sent out?

Regards,

    J

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Parrotperson
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Re: Old Tivo box sometimes corrupts recording

Phone for engineer. Theyll check your box as change as necessary. 

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Moderator
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Re: Old Tivo box sometimes corrupts recording

Hi there PersonA, 

I'm really sorry to hear that you've been having some issues with your TiVo® recordings and I'd love to help get to the bottom of this for you. 

I've done some testing on the connection and can see that your TiVo® is reporting some issues on the hard drive which will explain the fault that you're seeing. I'd like to arrange for a technician to call out and investigate further for you so will send you a private message to arrange this. 

Please look to the top right of this page where you'll see a purple envelope icon, click on this and you'll see my message. 

Many thanks and apologies once again. 

Huw


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