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justlinda73
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Message 1 of 19
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ON DEMAND UNAVAILABLE

I am totally fed up with getting ON DEMAND IS UNAVAILABLE (319). It is literally every night, and tonight it was to watch a film in Sky cinema that I pay extra for every month. Last month I got billed for a film that I didn't even get to watch as on demand was unavailable at the the time, but I still got billed for it!!! It's a complete joke Virgin I'm paying a lot of money for absolutely rubbish service.
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Parrotperson
Super solver
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Message 2 of 19
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Re: ON DEMAND UNAVAILABLE

Have you tried anything to fix it?

home-help-settings-network-connect to VM.  Might help. 

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BinghamBloke
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Message 3 of 19
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Re: ON DEMAND UNAVAILABLE

Known issue - check your system status online Error 319 due to be fixed 18:00 on Friday 14th.
This time and date moved from this morning so clearly struggling to sort it.
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Forum Team (Retired) BenD_H
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Message 4 of 19
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Re: ON DEMAND UNAVAILABLE

Hi Justlinda73 and others Smiley Happy

 

Welcome into the Community, it's fab to see that you've already had some help. My apologies for the recent issues on the On Demand content, there have been some additional 319 errors that have arisen. I would like to ask you a few questions and also any of you are welcome to drop in too:-

 

  • Are you seeing this on shows that have just been broadcasted the very same day?
  • Are these issues on TiVo or on any other of our boxes?
  • Does this allow you after a repeated attempt?

Keep in touch.

Ben


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norskyorkie
Up to speed
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Message 5 of 19
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Re: ON DEMAND UNAVAILABLE

I don't know about a price increase next month, we should get a decrease to compensate for all the things that don't work, 319, W02, slow Tivo etc., etc., etc.

 

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Forum Team (Retired) BenD_H
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Message 6 of 19
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Re: ON DEMAND UNAVAILABLE

 

Hi Norskyorkie,

 

Thank you for your input, 

 

We're looking to help out on a 319 issue that is something of interest right now, if you'd like to help, please can you test the above and let me know how you get on?

 

Many thanks for your time.

Ben


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jonathanlouis
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Message 7 of 19
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Re: ON DEMAND UNAVAILABLE

hi norskyorkie mines unavailable now maybe the same error network unavailability jonni
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Forum Team (Retired) BenD_H
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Message 8 of 19
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Re: ON DEMAND UNAVAILABLE

Hi Jonathanlouis Smiley Happy

 

Thanks for your input also, 

 

have you had anything as of the 319 issue on your TiVo or older boxes?

 

Keep in touch.

Ben


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jonathanlouis
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Message 9 of 19
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Re: ON DEMAND UNAVAILABLE

hi ben ive sent you a pm ive just clicked on my shows and still freezes and cant go any further it was clicking and not responding no issues with channels jonni
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jonathanlouis
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Message 10 of 19
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Re: ON DEMAND UNAVAILABLE

it rebooted itself for some unknown reason but there was no channels on display it was black it was on starting up process for ages till it sorted itself out last night 23 53 rebooted
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