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jamesraddy11
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Not received my return box yet after 2 months!

Hey there guys,

Cancelled my virgin media tivo service a few months ago, I've phoned virgin twice now for the return box and still nothing has come, I've not received any messages regarding to return my equipment but i do have the new tivo box and the new hub3.0 so i'm guessing they would like it back.

Don't want to get charged for something i do not want, if a tech could help me with this issue as i'm not ringing again for a cardboard box as i currently reside in a different country and phone calls are expensive. 

Thanks alot,

James

 

James 

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Re: Not received my return box yet after 2 months!

HiJames, 

 

Thanks for getting in touch to let us know that you've not yet received your returns packaging. 

 

I've gone into the account to check what equipment you currently have and the good news is you don't need to return this to us. 

 

Instead feel free to dispose of it responsibly. You can find your nearest recycling point here: Recycle More

 

If there is anything else we can do to help, just pop back here. 

 

Thanks,

Kath_F
Forum Team

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