Cheers VM for the lack of notice for area maintenance in FY1 area today, Seems once again we have to do your work and follow the virgin van down the road to ask what was happening. Pathetic as usual. ! How much more do we have to endure ?
Dear me, you really ARE expecting a lot. I mean sending everyone affected by planned maintenance in an area an email ahead of time is beyond the wit of man, no? And save customer frustration, calls to the helpline, replacement of broken HUB's hoofed out the window in frustration and make you feel like VM give a flying fig about your custom.
They wouldn't want that after they have worked so hard to make you feel alienated every time you have an issue and have to play phone roulette with 1st line support (dreadfull) and hit you with two price rises in a year.
On a less sarcastic note, you're absolutely right, it would be so much nicer if they let you know ahead of time about planned maintenance. Although with the state of the email system you'll get it 3 days late.
Thank you for coming in and posting, I'm so sorry that you weren't included in receiving any letters from us about disruptions to work being carried out in the area. This wasn't our intention and we certainly wouldn't want you feeling this way.
I would like to ask if there are still some disruptions in the home, or are the services working again?