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firestormwest
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Noisy TIVO box

Had my box a couple of years and have recently noticed the TIVO box is making a lot of noise audible above the TV. It also seems to get hot.

I see others have had issues. What was the results? 

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Parrotperson
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Message 2 of 10
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Re: Noisy TIVO box

If this is a recent development then I think your hard drive is probably dying. Ring for an engineer

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gooding5
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Re: Noisy TIVO box

Hi firestormwest

Does the noise still happen if you pick up the Tivo ??

If so possible hard drive issue.

If not try putting pads under the feet of the Tivo and see if that helps.

 

Smiley Happy

I work in the VM Swansea Faults Center .All comments are my own.
I do NOT speak for VM.
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Forum Team
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Message 4 of 10
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Re: Noisy TIVO box

Hi firestormwest,

 

A warm welcome to the forums Smiley Happy

 

I just wanted to pop by and see how things are today with the box?  Is it still behaving noisily?

 

If so, it's worth checking to see if the box goes quieter when lifted as gooding5 suggested, if not, then we'll need to check this further.

 

Let me know how you get on, I'm here to help if you need anything.

 

Collette Smiley Happy


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firestormwest
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Message 5 of 10
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Re: Noisy TIVO box

Thanks collette_t

Already tried the padded feet i've seen on here to no avail. It has been ok until recently.

What is the engineers call out number, how do I arrange engineer? 

Regards

S

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firestormwest
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Message 6 of 10
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Re: Noisy TIVO box

Thanks Gooding5

It also continues to make the noise when I pick it up
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Forum Team
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Message 7 of 10
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Re: Noisy TIVO box

Hi firestormwest,

 

Welcome to the Community Forum and thanks for your post. It's great to see new faces here. I'm sorry to hear that you're TiVo is very noisy. I'll look into this for you straight away.

 

I have been able to access your account via your Forum details and run testing to your equipment and can see a problem with your TiVo. I'll send you a private message requesting further details so that I can arrange an engineer visit for this. Just check the purple envelope at the top right of this page.

 

Speak soon,

 

Terri


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Message 8 of 10
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Re: Noisy TIVO box

Hi Stephen,

 

Just checking back with you to see how you got on with the engineer visit. Has the problem with your TiVo been fixed?

 

Please let me know.

 

 

Thanks,

 

Terri


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firestormwest
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Message 9 of 10
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Re: Noisy TIVO box

All resolved!

Thankyou - Engineer attended and replaced box with a new Cisco unit which is now silent!!!

Engineer also identified & arranged for external issue slowing the Virgin network connection to be sorted same day.

Thanks

 

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Message 10 of 10
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Re: Noisy TIVO box

Hi firestormwest,

 

Thank you for getting back to us. I'm glad to hear that the engineer has resolved the noisy TiVo issue and looked into resolving the network issue seen.

 

Please don't be a stranger around the Forum! Feel free to get back in touch if you have any further issues.

 

 

Many thanks,

 

Terri


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