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Wellyboot1980
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No tv or Internet

I have no Internet or tv !!! Says Ethernet cable is unplugged. Tho it does not run on a Ethernet cable.
Was working fine this morning then just went off....
Any suggestions? ??
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Wellyboot1980
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Re: No tv or Internet

I've called and they said Tuesday is the only day they can get someone to me.
It's been switched off at the main box I know that, but still can't do anything til then.
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Superuser
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Re: No tv or Internet

Could be an area fault, might just be local to your installation.

What did the Faults team say when you talked to them?

You'll get an immediate response if you give them a ring on 150 [VM phone] / 0345 454 1111 [non-VM phone] (from 08:00 until midnight, every day), or use the Contact Us link at the bottom of this page to initiate a live chat (from 08:00 until 20:00, Monday to Saturday)

This is primarily a user community forum and while the VM Forum Team do endeavour to read and, where appropriate, respond to every thread, it can take them from a few days to a couple of weeks to wade through the volume of posts. So for an technical issue, which this seems to be, your best line of inquiry is through the Faults team via the methods above.


TV: XL+SkySports V6
BB: 200Mbps SuperHub: Arris
Loc: ME10
    Please use the Search feature before starting a new thread
To thank or if you Like a post, use the Kudos +button. If it's an answer to your query, click Options.
Finally, if all else fails, take a deep breath and remember there's more to life than the internet and TV!
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Wellyboot1980
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Re: No tv or Internet

All the said was they will send someone out next Tuesday !!! So have to wait a whole week with nothing.
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Superuser
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Re: No tv or Internet

It's possible you may be able to bring the appointment forward, but you'd either have to ring every so often to check, or possibly see if it can be rearranged online.

TV: XL+SkySports V6
BB: 200Mbps SuperHub: Arris
Loc: ME10
    Please use the Search feature before starting a new thread
To thank or if you Like a post, use the Kudos +button. If it's an answer to your query, click Options.
Finally, if all else fails, take a deep breath and remember there's more to life than the internet and TV!
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Wellyboot1980
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Re: No tv or Internet

I've called and they said Tuesday is the only day they can get someone to me.
It's been switched off at the main box I know that, but still can't do anything til then.
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