Just finished a phone to virgin and was told to change my settings from Dolby Digital to PCM because there is no fault with my TiVo box!!!
I've been watching HD recordings with Dolby Digital for the past three years with no problems.
After an extremely unhelpful and almost argumentative lengthy conversation with a call centre switch board operative she enquired as to whether I would like to " escalate this " ? Meaning what?? Escalate the issue? the problem? the phone call? I found this quite a rude response to my query about the problem.
Welcome to the community and thanks for posting. I'm very sorry to hear you're experiencing the same problem with no sound on HD recordings.
I'd like to test the TiVo® box remotely but have been unable to locate your account. I'll now send you a private message to get your account details. To view this click on the red envelope on the top left.
I'm not sure Virgin are taking it very seriously. However, it's happening to lots of different people using a wide variety of equipment, the only common factor is the Tivo box and the fact it used to work!
same thing with mine. virgin (not obligated to send an engineer) wont help. well virgin, i'm still in my 14 day cooling off on new contract, and the SKY is looking bright at the moment. do you actually WANT customers?