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Shugg
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No signal - 2nd time in a week

Two weeks in a row, 1) No signal, box rebooted itself; 2) No signal, recordings failed and a message appeared "Ethernet cable disconnected" - there is no ethernet cable, all the servies come in via the white box cable as I only have TV.

An engineer was here 4 days ago, tested box, said everything OK. What's going on?

Ta.

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Re: No signal - 2nd time in a week

Hi Shugg

 

I'm very sorry to hear about the continued problems you're experiencing with your TV service.

 

I've been able to locate your account and run some tests on the set top box from our end for you. I can see it's been turned on solidly since your post so fingers crossed that's a sign of things working as they should at the moment?

 

Should that not be the case, get in touch and we'll take another look at this from our end for you.

 

Take care

Craig


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