No picture or sound but everything else normal when coming out of standby
I've recently joined Virgin Media and have had a 1TB Tivo box installed. I've noticed from the start that when I turn on the TV and the Tivo box the info bar appears and I can access the guide and other menus but there's no picture or sound. Pressing TV or chaning the channel using the remote for the Tivo box makes no difference and I still have no picture or sound. The only way to get the picture and sound is to put the TV back into standby or turn it off and then turn the TV back on. This works everytime, but it's a bit of a tedious process and I can't help but think it shouldn't be like this!
For reference I have a Sony TV, the Tivo box is connected via an HDMI cable to HDMI input 3 on the TV, the scart on the Tivo is not used and I have tried every order for turning the TV and Tivo on. It also only happens when the Tivo has gone into the energy saving standby after 4 hours. I suspect I could solve the problem by turning this energy saving option off in the settings menu, but I wondered if anyone has any other suggestions.
Re: No picture or sound but everything else normal when coming out of standby
Welcome to the Community, I'm sorry to learn about the problems you're experiencing with your TV service at the moment.
I've tested your set top box and we're not detecting any issues from our end at the moment, does this issue happen every time you turn the set top box on? Lastly, can you reboot your box after reading this message and let me know how you get on after that?