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hump3
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No picture on BBC iplayer cannot get a reason why, please help

No picture on BBC iplayer cannot get a reason why, please help

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Forum Team (Retired) BenD_H
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Re: No picture on BBC iplayer cannot get a reason why, please help

Good morning Hump3,

 

Thank you for coming in and posting about the iPlayer and picture quality.

 

I've had a little look and I can see that the TiVo is looking quite healthy at this moment, are you still seeing this currently?

 

Keep in touch.

 

Ben


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hump3
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Re: No picture on BBC iplayer cannot get a reason why, please help

It’s been like it for weeks, takes ages to load then only sound no picture, all other on demand TV stations work, it is only BBC iplayer

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Forum Team (Retired) BenD_H
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Re: No picture on BBC iplayer cannot get a reason why, please help

Hi Hump3,

 

thank you for coming back and letting me know Smiley Happy

 

I have checked the area for over demand and there's none I can see, I would like to know if this is only picture and not sound, whether this is on specific programmes, are both Scart and HDMI cables connected and finally is this happening on VEVO, HEYU or, (if possible) Netflix?

 

 


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hump3
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Re: No picture on BBC iplayer cannot get a reason why, please help

This only happens on BBC iPlayer everything else is ok, all cables are ok, box has been unplugged reset, everything has been done that can be done, result sound and no picture, as I have previously said this has been going on for a very long time now.

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Forum Team (Retired) BenD_H
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Re: No picture on BBC iplayer cannot get a reason why, please help

Hi Hump3 Smiley Happy

 

Thank you for coming back so soon on this. 

 

I've been informed you're already having some help from another member of the Forum Team Smiley Happy

 

If you can keep communication with them until the end and let the main thread know how it all goes that would be brilliant Smiley Happy

 

Take care. 

 

Ben


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