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police666
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No on demand or catchup

i think the is a problem with my account setup somewhere.

 

long story short, been in hospital for quite a while, came home and the virgin had been switched off, paid bill and internet and both tivo boxes back on but no catchup or on demand and cant record or pause tv

 

i can use netflix by going to the channel and pushing red button but not via selecting the app.

 

have tried a fell wipe and reset on both tivo boxes still no on demand

 

i get an error account setup M63

 

i have connected to the virgin network/service and it makes no difference.

 

multiple reboots and factory resets makes no difference.

 

all my channels are there (xxl) and internet is fine.

 

i spoke to faults (offshore) and they booked an engineer to come out but i had to cancel it due to work commitments.

 

i don't think its the boxes at fault because of the two of them having the exact same problem.

 

any ideas ?

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Re: No on demand or catchup

Hi police666,

 

Thank you for trying that out for me.

 

I'm sorry that didn't work.  I have just referred this to our provisioning team as it looks like the boxes have lost their link with us.  They have just got back to me already advising that it should now be resolved.  If you can re-test one more time for me please, if it's not working just reboot one more time and let me know how you get on.

 

Thank you for your patience with this Smiley Happy Again, keep em posted.

 

 


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Re: No on demand or catchup

Hi police666,

 

Thanks for coming by Smiley Happy

 

I'm sorry to hear that your TiVo® has been giving you this error.  I'll be happy to help check this out for you.

 

How are things looking today?  If you're still getting the same error, let me know and I can check further for you.

 

I look forward to hearing from you. Smiley Happy


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police666
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Message 3 of 17
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Re: No on demand or catchup

still the same, no on demand, catchup and cant pause record rewind etc.

 

i have tried everything, even a factory reset.

 

offshore faults seem to think it's the tivo boxs, it could be but what are the odds of 2 boxes failing at the exact same time with he exact same problem ?

 

i have all my channels and the tivo has access to the nternet (i can watch netflix by going to the channel and pressing red) 

 

whilst i was in hospital the tivo boxes were powered off for quite a while (more than a month) 

 

could the be an issue with the "smart cards" ?

 

 

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Re: No on demand or catchup

Hi police666,

 

Thank you for your reply Smiley Happy

 

I have sent an update to both your boxes to help restore the service fully. 

 

It will require a further reboot to refresh the new update.  Once this is done if you can please let me know if this has worked for you, that would be great.

 

If it doesn't work, then we will take the next steps in order to get this resolved.

 

As the boxes were powered off for a time it will mean that the boxes weren't receiving the automatic daily updates.  Usually when the boxes are powered back on they will then the updates will go through but take a while to load up.  It may be in this case the boxes couldn't update effectively after being powered off for a time so it maybe a fault with the boxes.  

 

Keep me posted on how things go, I'm here if you need me.

 

Collette.

Forum Team.


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police666
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Message 5 of 17
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Re: No on demand or catchup

I have powered off both boxes and restarted them, they are still the same.

no catchup
no on demand
both are greyed out with an M63 error

no apps or games available

help not available

no record, rewind, pause etc.

all my channels are there
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Message 6 of 17
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Re: No on demand or catchup

Hi police666,

 

Thank you for trying that out for me.

 

I'm sorry that didn't work.  I have just referred this to our provisioning team as it looks like the boxes have lost their link with us.  They have just got back to me already advising that it should now be resolved.  If you can re-test one more time for me please, if it's not working just reboot one more time and let me know how you get on.

 

Thank you for your patience with this Smiley Happy Again, keep em posted.

 

 


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police666
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Message 7 of 17
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Re: No on demand or catchup

thanks for that,

success, both boxes are working fine with all services.

again, thanks for your help.
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Message 8 of 17
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Re: No on demand or catchup

Fantastic news police666,

 

Thanks for the update and I'm pleased to hear all is working again for you.

 

Any further problems, keep in touch Smiley Happy


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mrbradley83
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Message 9 of 17
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Re: No on demand or catchup

I have the same problem but also no netflix
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mrbradley83
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Message 10 of 17
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Re: No on demand or catchup

A01 ERROR AND C133 ERROR
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