The service is getting crazy in this area!!! No catch up/Netflix or on demand for the fifth time in two weeks. I've just been told it won't be fixed till April!!!! I've been told I would have money taken off my bill twice and it hasn't happened. So fed up with it. Virgin used to be amazing! Now service is terribly poor and ou get different answers to any question you ask. Maybe virgin just doesn't care about keeping their customers..really is a shame
Sorry to learn that this issue is still ongoing for you.
I have located your account and I can see there are some signal issues that I would like an engineer to take a look so I'm just going to pop you a private message which you will find if you click on the purple envelope at the top right of the screen.