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No network connectivity for 4 weeks

Since 26 October I've had a flashing green light, no TV guide, no youtube / Netflix / catch up / on demand... the service status seems to suggest either it'll be fixed tomorrow or to go away, have a cup of tea come back and it will all be alright.

i must have restarted the box daily, tried testing my connection daily and then checking service status telling me it's a known problem and it will be alright tomorrow.

Fortunately I have 2 TiVo's so have been able to record stuff and catch up with bits and pieces but I would really like to know when this is going to be fixed?



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Re: No network connectivity for 4 weeks

Wait. You have two tivos and one is working Ok? Then it's not a network problem. They're both on the same network. 

Try home-help-settings-network-connect to vm

if that doesn't work phonevin and point out it must be your box. 

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Forum Team (Retired) BenD_H
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Re: No network connectivity for 4 weeks

Hi Dosscross Smiley Happy


Thank you for taking the time to reach out to the Community. 


I am very sorry that the services haven't been the best on the TV side. I have been testing the TV services in the home and I can see that there are some issues that we would need to address.


If you can have a little look inside your Inbox, you'll see I've sent you a Private Message. You can find this at the top right of the page, purple envelope.

Speak to you soon.

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