Menu
Reply
  • 1.27K
  • 38
  • 76
jonathanlouis
Knows their stuff
136 Views
Message 1 of 3
Flag for a moderator

No letter from virgin to confirm the services are ending

Should you get a letter from virgin to say your services are expired from cut of date not received anything yet just wondering doesn't matter if they don't send do you sign agreed statement jonni ex virgin customer
0 Kudos
Reply
  • 22.01K
  • 826
  • 1.63K
Forum Team
Forum Team
75 Views
Message 2 of 3
Flag for a moderator

Re: No letter from virgin to confirm the services are ending

Hi jonathanlouis, 

 

When you give your 30 days notice to disconnect, the account will continue as normal until the disconnection date. This means your billing cycle will also continue as normal and no letters are sent as the account remains active. 

 

On your disconnection date the services will stop and a final bill will be produced a few days later. This will include any refunds, adjustments and charges. If the overall amount shows as a charge, you'll need to make this payment via a credit or debit card as soon as possible. If there is a refund showing then we will send you a cheque for that amount. 

 

As well as the final bill, you will receive some packaging to return any equipment you have. There will be instructions on how you can return this to us in the pack. 

 

If there is anything else we can do for you, let us know.

 

Take care, 

Kath_F
Forum Team

Tech fan? Have you read our Digital life blog yet? Check it out



  • 1.27K
  • 38
  • 76
jonathanlouis
Knows their stuff
52 Views
Message 3 of 3
Flag for a moderator

Re: No letter from virgin to confirm the services are ending

We already have a return box from virgin last time they sent a new box out so I'll return the equipment back in that thanks again kath for your help in this all the best kath nat terri karen from jonni
0 Kudos
Reply