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Soraya25
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Message 1 of 11
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No internet again!

No internet again, two times within a week!!! How is this good service?
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Gavturner
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Message 2 of 11
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Re: No internet again!

Hi Soroya , where are you as I am have been having problems the last week. I am in Birmingham
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Message 3 of 11
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Re: No internet again!

Hi Soraya25,

 

Welcome to the Community!

 

Sorry to hear you're having trouble with your connection.

 

I've run diagnostics on your equipment and it appears to be online and running at the moment. Are you still experiencing problems with this?

 

Speak soon Smiley Very Happy

 

Josh


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Message 4 of 11
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Re: No internet again!

Hi Gavturner,

 

Thanks for posting!

 

Sorry to hear you're having connection trouble too.

 

I've located your account and I can see a network issue in your area causing the fault you've described - Ref.(F004905673). Our technicians are working to get this sorted as soon as possible and have set a review date of 5th December.

 

If you're still having trouble after that date just drop me a message and I'll check it out.

 

All the best Smiley Very Happy

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


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Gavturner
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Message 5 of 11
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Re: No internet again!

Thanks Josh

I will be in contact if the problem persists after December 5th
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ssheridan86
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Message 6 of 11
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Re: No internet again!

Me neither. Keeps happening to me. I pay a lot for this service and I often get the c130 error
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Soraya25
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Message 7 of 11
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Re: No internet again!

Im in Manchester. My problem is been solved, hopefully will stay that way.
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Gavturner
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Message 8 of 11
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Re: No internet again!

Hi Josh,

Although I have had no drop outs and I have today received a text advising my network is now fixed I am still getting slow speeds considering I am on 200MB. On a wired connection I am getting between 30-45mb at peak times should this not be more
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Message 9 of 11
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Re: No internet again!

Hi Soraya25,

 

That's awesome! I'm glad to hear everything is OK now! Give me a shout if you get any more trouble.

 

All the best Smiley Very Happy

 

Josh


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Message 10 of 11
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Re: No internet again!

Hi Gavturner,

 

Thanks for getting back to me!

 

I've checked your account and it looks like the network issue has been reopened. Although they've improved the network in your area, it looks like there's more work to be done - Ref.(F004510000). They've given a review date of 5th April 2017.

 

I'm really sorry for the trouble.

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


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