I had virgin installed in my property last saturday and since then i have been unable to access catch up or on demand services. I am able to access apps like netflix buti am getting a message that on demand/catch up is unavailable and to try in a few minutes. the engineer advised me at the time that it may take a couple of hours but i have tried a few reboots and nothing is happening as at time of posting i am still unable to access any of these services. I am not having any problems with my broadband service and can watch netflix fine. Is there an actual solution on this other than rebooting until it hopefully works?
Re: No catchup/on demand services since installation
You will see from other threads that the forum team response time averages around a week. Bumping the thread only pushes you further down the list as they generally reply to threads that have been inactive for the longest time first.
For a quicker diagnosis, it is best to ring up 150 / 0345 454 1111 and use the option for "if there's a fault with your TV service". Most likely they'll make an appointment for an engineer to come and investigate.