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jstodd25
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No catchup/on demand services since installation

I had virgin installed in my property last saturday and since then i have been unable to access catch up or on demand services.  I am able to access apps like netflix buti am getting a message that on demand/catch up is unavailable and to try in a few minutes.  the engineer advised me at the time that it may take a couple of hours but i have tried a few reboots and nothing is happening as at time of posting i am still unable to access any of these services.  I am not having any problems with my broadband service and can watch netflix fine.  Is there an actual solution on this other than rebooting until it hopefully works?

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jstodd25
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Re: No catchup/on demand services since installation

bump as this seems to be a common issue and no one has came back to me.

could someone please do tests on my lines to find out what the problem is because i've tried rebooting and it is still not working
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av-115
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Re: No catchup/on demand services since installation

You will see from other threads that the forum team response time averages around a week. Bumping the thread only pushes you further down the list as they generally reply to threads that have been inactive for the longest time first.

For a quicker diagnosis, it is best to ring up 150 / 0345 454 1111 and use the option for "if there's a fault with your TV service". Most likely they'll make an appointment for an engineer to come and investigate.

--------------------------
TV: XL TV + Sky Sports (V6 & V+ HD)
Broadband: VIVID 100
Phone: Talk Unlimited
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Re: No catchup/on demand services since installation

Hi jstodd25,

 

Welcome to the Community!

 

I'm sorry to hear you're having trouble with On Demand.

 

How has it been since posting? Are you still unable to access On Demand content?

 

Speak soon

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


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jstodd25
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Re: No catchup/on demand services since installation

hi josh,

 

yes i still cannot access on demand or catchup on my tivo box

john

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Forum Team
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Re: No catchup/on demand services since installation

Hi John,

 

Thanks for getting back to me!

 

I'd like to send a technician to check this out for you. I've sent you a private message (purple envelope at the top right of your screen) so I can arrange an appointment.

 

Speak soon

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


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